Bandana 100% Leinen

We want you to love your piece from Lucky & Love. If something isn’t quite right, you may return your order within 14 days of receiving it.

Conditions

To be eligible for a return, items must be:

- unworn and in original condition
- returned with all original packaging
- free from any signs of use or damage

Please note

We are unable to accept returns on:

- personalised or custom-made pieces
- items that have been worn or altered
- sale or discounted items (if applicable)

How to return

Simply contact us at: contact@luckyandlove.ch

We’ll guide you through the return process and provide all necessary details.

Refunds

Once your return has been received and carefully inspected, your refund will be issued within 5–10 business days to your original payment method.

Shipping costs are non-refundable unless the item arrived damaged or incorrect.

Currently we ship orders within Switzerland and selected international countries.

Switzerland

Orders within Switzerland are shipped with reliable local postal services.

- Shipping cost: CHF 7.50 (postage & packaging)
- Delivery time: 2–5 business days
- All orders are carefully packed and prepared for safe delivery

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🌍 International Shipping (EU only)

We currently ship within the European Union & Great Britain only.

- Shipping cost: CHF 35.00
- Delivery time: varies depending on destination and customs processing

⚠️ Customs & Import Fees

Please note:

- Customs duties, import VAT, and any additional charges are not included in the shipping cost
- These fees are not charged by us and will be invoiced separately by the shipping carrier
- Any import-related costs are the responsibility of the customer

We recommend checking your local import regulations before ordering.

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🚫 Shipping Restrictions

At this time, we do not ship to the United States or countries outside Switzerland, the EU or Great Britain.

 

❓ Frequently Asked Questions

Do you ship internationally?

Yes, we ship within Switzerland, Great Britain and the European Union only.

Do I have to pay customs fees?

Yes, for international orders. These are handled directly by the shipping carrier and are not included in our prices.

How long does shipping take?

Switzerland: 2–5 business days
EU: varies depending on destination and customs clearance. Usually 3 - 20 days.

Can I return my order?

Yes, within 14 days if the item is unworn and in original condition.

Do you ship to the USA?

No, we currently do not ship to the United States.